Unable to activate office 2013 home and business

Was in a sleeve within the box. Light blue in colour with a picture of a key and the product designation on the front and on the reverse side the Product Key code. I hope this helped you, if not do get back to us with more information so that we may assist you further. Any help would be appreciated. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 1. Report abuse.

Details required :. I enter the product again, get the same green check mark and hit install. I restart the software, I restart the device, still every time they ask me for activation key and nothing happens.

Please help. Hello Raphael, Welcome to Microsoft Community and thank you for posting your query. Let me assist you with Office activation. Where are you entering the product key? Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. This site in other languages x. All of the sudden, the user is prompted with a window informing her that the activation has failed and is asking for a product key.

Ok -- no problem. I'll just re-enter the same product key that I originally used. I was successfully able to enter the product key and go through the online rigamarole in making sure everything is happy. Thought I was done -- hours later today Same window prompting that the license key is invalid. Good news! After spending two hours on the phone with Microsoft, they were finally able to figure out what happened and how to resolve this issue.

When you opened up any of the Office suite products such as Word, Excel, Outlook, etc. This was an indication to MS that there were some "junk files" their words left behind after attempting to uninstall the office suite. The representative said that there were also some keys in the registry that were left behind for them to clean up as well.

After MS cleaned up the registry and the installation directory, they proceeded with a fresh install. We learn something new every day I typically do and glad that this nightmare is over with. Thank you everyone for your help!

With some previous versions of Office, I had to run one of the programs I usually picked Word as admin for the activation to stick. Unfortunately, that did not seem to work. Soon after, I opened Outlook and the window immediately came back. I can get to step 3 in that how-to before I start having issues. Thank you both for your help, I will keep everyone posted! If only one version is listed, you can go to Step 3: Check your Microsoft subscription status.

If Office still won't activate, try running an online repair as described in Repair an Office application to fix up the remaining install of Office. If you still can't activate, proceed to the next step. If you have an Microsoft for home subscription, let's make sure it's still active and renew your subscription, if necessary. If you don't have Microsoft , you can skip to Step 4: Troubleshoot Office activation. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft subscription.

Review the details under the Subscriptions heading or Cancelled subscriptions heading. If your subscription has expired, you can renew it by following the steps in Renew Microsoft Family. After you renew your subscription, you can restart your Office apps as needed.

If Office still won't activate, continue to the next step. Select your browser from the drop-down list to see how to save and then start the Microsoft Support and Recovery Assistant.

In the upper-right browser window, select Show all downloads. The Application Install dialog box opens. Select Install to start the installation. The Microsoft Support and Recovery Assistant opens in a new window.

Select I agree to accept the Microsoft Services Agreement. If you've tried the earlier troubleshooting steps and Office is still unlicensed, you can troubleshoot activation failures yourself. Check your computer's date, time, and time zone.

Run Office as administrator. Update Office. Check your firewall. Check your antivirus software. Check your proxy settings. If these settings aren't correct, Office activation might fail.

Follow the steps below for your operating system. Select Set time automatically and, if shown, Set time zone automatically. If you don't have the option to set the time zone automatically, make sure your local time zone is shown in Time zone. If the date or time is wrong, select Change date and time and correct the date and time settings. If the time zone is wrong, select Change time zone and select your local time zone.

Tip: In Windows 7, you can synchronize your computer clock with an Internet time server to keep the computer clock up to date. To do this, select the date or time in the bottom right-hand corner of your screen, and then select Change date and time settings. Select the Internet Time tab, select Change settings , select Synchronize with an Internet time server , and then select Update now. Running Office as administrator helps fix permission issues that might cause Office activation to fail.