The heap program

Emergency Utility Bill Assistance. Non-Emergency Utility Bill Assistance. Wood or Propane Purchase Assistance. They reside in San Bernardino County. Total gross monthly income falls within the guidelines listed in the table. Safety is Our Priority. To ensure both the safety of clients and staff, CAPSBC requires all visitors and clients to wear masks when visiting our office at.

For Emergency Assistance, you must have a disconnect or past due notice for utility accounts. Clients may reach us by:. Non Emergency Utility Bill Assistance. Clients without a disconnect notice, may receive an annual HEAP credit. It takes six to eight weeks once the application is approved for the credit to be applied to your specified utility bill provided funding is available. Along with the utility credit, clients will also receive valuable information about energy conservation and practical tips on how to save energy and keep your utility bill at a manageable level.

Priority for HEAP services this year are given to applicants that meet the following criteria. The amount of HEAP assistance is calculated based on household size, household income and the percentage of income spent on energy bills, known as the energy burden. Other factors considered include funding availability and the cost of energy within the county where the household resides. HEAP is not an entitlement, but an assistance program. Your local district contact will decide if you meet all the eligibility conditions, including the income and resource requirements.

The district will provide more information on how to submit the application and required documentation. Payment is made directly to the vendor after all the work is completed. Eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper and efficient operation of the heating equipment.

No additional HEAP cash benefits are available. Your household eligibility requirements include filing an application with your local department of social services, providing all necessary documentation, and the household must reside in an eligible living situation.

If you are eligible, you may receive one Cooling Assistance benefit per applicant household for the purchase and installation of an air conditioner or a fan to help your home stay cool.

It will be your responsibility to maintain the air conditioner. Your total household gross monthly income for your household size must be at or below the following guidelines:. Back to Top.